Terms & Conditions ↓

When you visit our site, sign up to our newsletter, sign up for SMS/text message updates, download free resources, and purchase from our site, you may share some information with us. We want to be clear in telling you exactly how we collect and use this information. We also want to show you how you can access, update, and remove your information.

There are three main ways in which we collect personal information about you:

1. Information you choose to give us
2. Information we get when you use our services
3. Information we get from third parties

When you interact with our services, we collect information you choose to share with us.

When you sign up to our newsletter, download our free resources, request early access, or opt in to receive SMS/text message updates, we may collect your first name, surname, email address, and phone number.

We use this information to send you newsletters, product updates, promotional offers, early access updates, launch alerts, cart reminders, and other communications related to Clark Audio products and services.

When creating an account on our site, we collect your name, email address, and billing information. This is so you can purchase products on our site as well as:

• Re-download purchased products
• Subscribe for latest product news
• Receive the latest industry news
• Store your cart
• Receive curated product suggestions via email based on your previous purchases
• Receive industry advice
• Receive promotional offers and product updates

You can withdraw this information at any time.

Never input any information that you do not want to share. Contact us with any issues you have.

SMS / Text Messaging Privacy

If you provide your phone number and opt in to receive SMS/text messages from Clark Audio, we may use your phone number to send you marketing text messages, promotional offers, product updates, early access alerts, launch reminders, cart reminders, and other updates related to Clark Audio products and services.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS/text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for help or contact us directly for support.

Providing your phone number and consenting to receive SMS/text messages is not a condition of purchasing any product or service from Clark Audio.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes. We may share information with service providers only when necessary to help us operate our SMS/text messaging program, deliver messages, manage subscriptions, provide customer support, or comply with applicable laws.

Cookie Policy

When you visit our site, we collect information using cookies and other technologies, including which page you arrived on, which pages you visited, which demos you played, what you put in your cart, what you purchased, which page you exited on, and what you searched for. We also collect information about which city and country you are in, which internet provider you are using, your IP address, web browser type, payment method, your username and password, date of purchase, time spent on site, time spent on individual pages, and pages you visited before or after navigating to our website.

We use this information to better improve your experience on our site. We will never sell this information or use it for any reason besides marketing, analytics, customer support, fraud prevention, security, and user experience improvements.

Information collected by third-party cookies and other technologies

We collect information when you click on an external ad for our site. For example, if you click a link to our site on social media, we can use these statistics to know if these ads are driving traffic to our site.

If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device.

How and why we use information

The main reason is to always be working towards improving our website and service for you. The information we collect helps us to know what products you like, how you interact with the site, how you arrive at the site, and how we can make your customer journey easier. This data collection helps us to market and re-market effectively and provide a more personal service for our customers.

All of this information helps us create a better experience for our customers by:

• Developing and improving products and services
• Communicating with you via email and/or SMS/text message to tell you about our products, keep you up-to-date with things we think you’ll love, and let you know about promotional offers
• Sending launch alerts, early access updates, cart reminders, and product updates when you have opted in to receive them
• Monitoring and analyzing trends and usage
• Personalizing the service
• Finding similar audiences so we can market to the relevant audience
• Enhancing the safety and security of our products and services
• Verifying your identity and preventing fraud or other unauthorized or illegal activity
• Using information we have collected from cookies and other technology to enhance the services and your experience and find out what we may need to improve
• Enforcing our terms and conditions and other usage policies

Control over your information and your legal rights

You can unsubscribe from our newsletter at any time.

You can opt out of SMS/text messages at any time by replying STOP to any message you receive from us.

You can update your personal information at any time.

You can delete your account at any time.

Security & Protection

We take the security of your personal information seriously. Therefore, we continue to monitor and implement best practices to protect your information on a consistent basis.

Our website currently uses brute force protection technology to help prevent hackers and attacks. We also use organizational, technical, and physical safeguards to help make sure your information is stored safely.

We continue to use the latest and best practices to make sure your information is safe and protected. However, security risk is inherent across the internet, so we cannot guarantee the security of your personal information.