We’re a small team, and while we strive to respond promptly, some issues may take time to resolve. Please note that most crashes are related to individual system setups—such as OS version, RAM, or DAW compatibility—and we’re unable to offer support for personal computer configurations. Before reaching out, we highly recommend checking our Support Center Knowledgebase, where we’ve documented common plugin-related issues and solutions. This helps us focus on resolving genuine software problems quickly and efficiently.