Before reporting a possible plugin issue, please confirm the following:
01 — Make Sure Your DAW Supports the Plugin Format
Our plugins are provided in:
Windows: VST3
macOS: VST3 and AU
Your DAW must support one of these plugin formats.
If your DAW does not support VST3 or AU plugins, the plugin is not compatible with that DAW.
02 — Update Your DAW
Make sure you’re running a current, supported version of your DAW.
Older or unsupported DAW versions can experience compatibility problems with newer plugins and operating systems.
03 — Check Your Computer
Your computer must have sufficient resources to run your DAW, project, and plugins.
Crashes, freezing, audio dropouts, and poor performance can occur when your system is low on RAM, CPU resources, or available storage.
04 — Test the Plugin in a New Project
Create a new, empty DAW project and load only the Clark Audio plugin.
If the plugin works normally in a new project, the problem is likely related to your original project, another plugin, routing, system resources, or your DAW configuration.
05 — Restart & Rescan
Restart your computer, open your DAW, and perform a complete plugin rescan if your DAW provides this option.
06 — Verify Your DAW
If the problem continues, test the plugin in another supported, up-to-date DAW if one is available.
If the plugin operates normally in another DAW, this strongly indicates that the issue is specific to your original DAW or its configuration.
All reports will be reviewed by our developers, if plugin issue is accruing our developers will deploy an update and you will be notified via email for new updates.